Office of Student Life

Disability Services

Operational Changes for Disability Services (Columbus Campus) for Autumn

August 13, 2019

To OSU Columbus Instructors:

Student Life Disability Services (SLDS) on the Columbus campus has several operational changes for autumn semester, including the continued rollout of our online Accessible Information Management system (AIM).

Operational Changes for Autumn Semester:

  • Disability Services’ Exam Services suite will open at 8:00 a.m. Monday – Friday (compared to 7:30 a.m. in past semesters). This adjustment aligns Exam Services opening hours with the rest of the Disability Services office and most academic departments.
  • Disability Services will no longer be hand-delivering finished exams back to academic departments. We will continue to offer (1) instructor/designee pick-up and (2) scan & email as return options. This change provides consistency in exam return procedures for faculty as offered by both Disability Services and the OSU Testing Center.
  • In an effort to streamline operations and provide the best service to students, Disability Services is implementing a deadline for exam material submissions. All exam materials are due to Disability Services by 3:00 p.m. the business day before a scheduled exam. If Disability Services does not receive materials by the deadline, the student and instructor will receive a notification email that the exam has been postponed until the materials can be received and the exam rescheduled. Disability Services encourages instructors to submit materials by the deadline to minimize rescheduling needs.
  • Disability Services launched AIM in Spring 2019 and its Alternative Testing module and Instructor Portal during summer term. With this new system, exam accommodation agreements have moved from a paper "proctor sheet" to an online form. In addition, accommodation letters previously delivered by students are now emailed directly from Student Life Disability Services to instructors. Disability Services has conducted faculty and course coordinator feedback sessions and continues to welcome your feedback and suggestions.

AIM Features and Benefits:

  • Generates course-specific accommodation letters, which students request electronically for each of their courses. After students submit their requests, AIM automatically emails the letters directly to instructors. Students are still expected to have follow-up communication with their instructors about their accommodation requests.
  • Streamlines the exam scheduling process, allowing students to submit requests and faculty to submit proctoring information electronically. Instructors will only need to complete one Testing Agreement per course section.
  • Includes the ability to add course coordinators as an additional or replacement instructor, providing flexibility for departments in how accommodation requests are managed in common courses.
  • Includes an "Instructor Portal,” which allows faculty and course coordinators to see an overview of and process all received accommodation requests in a course without relying on email notifications. Instructors of multiple course sections can use the Instructor Portal to quickly copy Testing Agreements from one section to another.
  • Includes an "exam upload" feature for Instructors to easily and securely submit exam materials. This new process meets all Ohio State information security standards.
  • Provides Student Life Disability Services with a robust exam scheduling system for more efficient coordination and better service for the university community.

Resources and Next Steps:

To learn more about how the AIM Alternative Testing module works, please visit the "AIM Instructions for Faculty/Staff" webpage.

We appreciate your collaboration and feedback throughout this process. For questions or more information, please email